* Delivery scheduled in time for Holidays

Highlights of the Book

Industry Introduction

• Hospitality Industry Background and Statistics
• Classifications Systems (Licensing, Number and Types of Rooms, Amenity Keys, Star Ratings, Pricing) - Star Rating System Defined

How to Save Money

• When Booking your Room Stays
• On Parking and Resort Fees
• By Earning Extra Loyalty Program Points
• Membership Programs

Money Management

• Best Ways to Pay for the Least Accounting Problems
• Lifting of Authorizations so Money is Not "Tied Up"

Guest Services: Front Desk to Management, Housekeeping, Maintenance and Corporate Guest Relations

• How to Receive "Best Quality" Service
• Best Service Practices Experienced
• What is the Norm?

Purpose-Based Travel

• Matching Your Purpose to Selecting Your Hotel

Safety Tips

• In and Around the Hotel

Problem Solving

• Avoid Being a Victim of Advertising "Gimics"
• Problems with Third-World Country Booking Agents
• When Your Stay Goes Really Bad...Can You Get a Comped Room?
• Trip Insurance - Worth It?

Tips

• Tips for Long Term / Extended Stays (No taxes, Negotiating Better Rates)
• Tips on "Name Your Own Price" (R) Priceline
• Tips on "Figuring Out the TV" - when the Channel Guide in the Room is Often Wrong
• Guest Laundry Tips

Service Animal and Support Animal Tips:

• From dangling wires and beds that children, pets and service animals can get stuck under, and other safety issues

Future

• Future of Hospitality Industry

APPENDICES:

• Federal and State Legislation Links
• Hotel Reservation Links
• Booking Portals
• Long Term Stay Options
• Travel Packages